Frequently Asked Questions
Everything you need to know about shopping with Japan Home Singapore.
What are your delivery options and shipping fees within Singapore?
We offer standard doorstep delivery across Singapore. Shipping is free for orders above $50. For orders below $50, a flat delivery fee of $5 applies. Delivery typically takes 3 to 5 working days.
Can I return or exchange a product if I change my mind?
Yes, we accept returns or exchanges within 7 days of receipt, provided the item is in its original packaging, unused, and accompanied by the receipt. Please note that certain items like personal care products and food items are non-returnable for hygiene reasons.
What payment methods do you accept for online orders?
We accept a variety of secure payment methods including Visa, Mastercard, American Express, and local digital payment options such as PayNow and GrabPay.
Are the products sold online the same as those in your physical retail stores?
Most of our popular household essentials, storage solutions, and kitchenware are available both online and in-store. However, some exclusive online deals or bulky items may only be available through our website.
How can I track the status of my delivery?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to our courier partner's portal to monitor your shipment in real-time.
What should I do if I receive a damaged or incorrect item?
We apologize for the inconvenience. Please contact our customer service team at [email protected] within 48 hours of delivery with your order number and photos of the item. We will arrange for a replacement or a full refund.