Returns & Exchanges Policy
At Japan Home Singapore, we strive to ensure your household essentials meet your expectations; however, if you are not satisfied, you may return or exchange items within 7 days of purchase. Please ensure products are in their original packaging with the official receipt or tax invoice attached.
Check Eligibility
Verify that your item is unused, in its original packaging, and within the 7-day return window from the date of delivery or purchase.
Contact Customer Support
Email our support team or visit your nearest Japan Home outlet with your order ID and a photo of the item to initiate the request.
Drop-off or Collection
Bring the item to a designated retail store for an immediate assessment or arrange for a courier collection for online-exclusive orders.
Refund Processing
Once the item is inspected and approved, your refund will be processed via the original payment method or issued as store credit within 14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing